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How ball888 Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care on ball888. This policy explains what we collect, why we collect it, and how you can access, update, or request removal of your information — with access and eligibility subject to your…

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data clarity
ball888 How ball888 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Team online

Email Support

Send your data access, correction, or deletion request to our support email. We aim to respond within a few business days and will confirm receipt of your request.

Live Chat

Open the live chat window from your account dashboard to speak with our support team directly about any privacy concern or data query on your account.

Account Settings

Some data preferences — including communication opt-outs and cookie settings — can be managed directly from the privacy section inside your account settings page.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Payment Data Security

Payment details entered during bKash, Nagad, or Rocket transactions are passed directly to those processors over encrypted connections. We do not store your full wallet PIN or mobile banking credentials on our servers.

Cookie and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your browser settings or the cookie panel in your account.

Account Security Practices

Every login triggers a verification step. If we detect a new device or an unusual location, an OTP is sent to your registered mobile number before access is granted to your account.

Data Retention and Deletion

You can request deletion of your account data by contacting support. Payment transaction records may be retained for the period required under applicable financial regulations before full removal.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device data and session logs are also recorded automatically when you access the platform.

No. Your wallet PIN and mobile banking credentials are never stored by us. Transaction data is passed to the payment processor over an encrypted connection and only a transaction reference is kept on our side.

Contact our support team by email or live chat with your account details. We will verify your identity and provide a summary of the personal data held against your account within a reasonable timeframe.

Yes. Submit a deletion request through support. Some payment and transaction records may be retained for the period required by applicable financial regulations before they can be fully removed.

We do not sell your data. Information is shared only with payment processors like bKash, Nagad, and Rocket — and only the minimum data needed to complete your transaction is passed to them.

Access and the applicability of this policy depend on your local law and eligible regions. If you are in Bangladesh, local data protection rules apply alongside the practices described in this policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.